Your Privacy Matters to Us

At Moanaya Home Gym Equipments (“Moanaya,” “we,” “us,” or “our”), we believe privacy is part of respect.

This Privacy Policy explains how we collect, use, protect, and handle your personal information when you visit our website, make a purchase, or interact with us.

Information We Collect

We only collect information that helps us serve you better.

Information You Provide Directly

When you:

  • Place an order

  • Contact customer support

  • Subscribe to our newsletter

  • Create an account (if applicable)

We may collect:

  • Name

  • Email address

  • Phone number

  • Shipping and billing address

  • Payment details (processed securely via third-party providers)

Information Collected Automatically

When you browse our website, we may collect:

  • IP address

  • Device type and browser

  • Pages visited and time spent

  • General location (city/country level)

This data helps us improve website performance and user experience.

How We Use Your Information

We use your information to:

  • Process and deliver orders

  • Provide customer support

  • Communicate order updates

  • Respond to inquiries

  • Send emails you opt into (newsletters, offers, updates)

  • Improve our products, website, and services

We do not use your data for purposes unrelated to Moanaya.

What We Do NOT Do

Let’s be clear:

  • We do not sell your personal data

  • We do not rent or trade your information

  • We do not share your data for third-party marketing

Your trust is not a revenue stream.

Email Communication

If you subscribe to our emails:

  • You’ll receive helpful content, updates, or offers

  • You can unsubscribe at any time using the link in any email

Transactional emails (order confirmations, shipping updates) are sent only when necessary.

Payment Information

All payments are processed through secure, PCI-compliant third-party payment providers.

Moanaya does not store or have access to your full payment card details.

Cookies & Tracking Technologies

Moanaya uses cookies to:

  • Improve site functionality

  • Understand how visitors use our website

  • Enhance your browsing experience

You can disable cookies in your browser settings. Some site features may not function properly without them.

Data Security

We take reasonable and appropriate security measures to protect your personal information from:

  • Unauthorized access

  • Misuse

  • Loss or disclosure

While no system is 100% secure, we continuously work to safeguard your data.

Your Rights & Choices

Depending on your location, you may have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion of your data

  • Withdraw consent for marketing communications

To make a request, contact us using the details below.

Third-Party Services

We may use trusted third-party services (such as shipping partners, analytics tools, or payment processors) to operate our business.

These partners:

  • Only receive information necessary to perform their services

  • Are required to protect your data

Moanaya is not responsible for the privacy practices of external websites linked from our site.

Children’s Privacy

Moanaya does not knowingly collect personal information from individuals under the age of 18.

If you believe a child has provided us with personal data, please contact us and we will remove it promptly.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in legal requirements or business practices.

Any updates will be posted on this page with a revised “Last Updated” date.

Your continued use of our website after updates indicates acceptance of the revised policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

📩 support@moanaya.com

We’re here to help — clearly, respectfully, and humanly.

Final Note

At Moanaya, privacy isn’t just compliance — it’s part of how we treat people.

Customer first. Service second. Always.